What makes us want to return and share the experience with our friends? So many seem on cruise control with no one from kitchen to table seeming to care.
We at FoodPower are constantly studying the details of what makes this connection to help our clients. What we know is that the connection starts at inception with a strong bond and passionate commitment to hospitality between owners who then build an equally powerful link between the leaders of the front of the house (FOH) and the back of the house (BOH). This connection then spreads throughout the team and connects to the guest.
In this newsletter, I’d like to tell you about a restaurant that makes that great guest connection visit after visit and share some insight into how they do it.
ABOVE: photo of me with Lillian Mrdganov, Maitre d' at The Winery Restaurant & Wine Bar, courtesy of Bob Hodson Photography.