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YOU NEVER GET A SECOND CHANCE...
Let's talk about FIRST IMPRESSIONS. The first person a guest sees when they walk in the door is the host or hostess or someone behind the counter. This is more than just a friendly, good-looking person. This individual has one of the toughest jobs in the restaurant - they have to be knowledgeable about every facet of the business, be able to address even the toughest of questions, be able to extend a warm welcome, size up the guests and run point on the floor game at hand.
Take a look at your front of the house team and see if there are opportunities for improvement or added training. If you want to have our FoodPower team come in to conduct an evaluation, for a first-time client our fee is $500 for a list of your restaurant's strengths and improvement opportunities.